Cite-on-Site Legal Research Publications

Cite-on-Site Privacy Policy ("Policy")

  1. Definitions

    Collection - the act of gathering, acquiring, recording or obtaining Personal Information from any source, including third parties, by any means.

    Consent - voluntary agreement with the collection, use and disclosure of Personal Information for defined purposes. Consent can be either express or implied and can be provided directly by the Person or by an authorized representative. Express consent can be given orally, electronically or in writing but is always unequivocal and does not require any inference on the part of Cite-on-Site. Implied consent is consent that can reasonably be inferred from a Person's action or inaction.

    Disclosure - making Personal Information available to a Third Party.

    Employee - an employee or independent contractor (including freelancers) of Cite-on-Site.

    Individual - an individual other than an Employee who:

    1. corresponds with Cite-on-Site, including complaints;

    2. enters a contest sponsored by Cite-on-Site; or

    3. uses, or applies to use, the products or services of Cite-on-Site.


    Person - an Individual or an Employee includes Individuals who are viewers, readers, subscribers, advertisers, contest participants, job applicants, Internet users who are exposed to the media content of Cite-on-Site and about whom Cite-on-Site collects Personal Information.

    Personal Information - information about an identifiable Person, but does not include:

    1. information that is publicly available, such as a Person's name, address, telephone number and electronic address, when listed in a directory or made available through directory assistance;

    2. business-contact information, such as the name, title or business address or telephone number of an employee of an organization;

    3. information collected, used or disclosed in summaries written or used by Cite-on-Site; or

    4. aggregate information that cannot be associated with a specific person, such as demographic statistics about Cite-on-Site customers, or number of visitors and average time spent on a website.


    Third Party - a person other than the Person or his agent, or an organization other than Cite-on-Site.

    Use - the treatment, handling, and management of Personal Information by the Cite-on-Site.

  2. Scope And Application Of The Policy

    The Policy applies to Personal Information about Persons who interact with Cite-on-Site that is collected, used or disclosed by Cite-on-Site.

    The Policy applies to the management of Personal Information in any form whether oral, electronic or written. Cite-on-Site reserves the right to amend this Policy from time to time.

    The application of the Policy is subject to the requirements or provisions of any applicable legislation, regulations, or the order of any court or other lawful authority.

  3. Exclusions from Privacy Protection

    The Policy does not impose any limits on the collection, use or disclosure by Cite-on-Site of the information excluded in the definition of Personal Information.

  4. Purposes for Collection of Personal Information:

    Cite-on-Site has collected and collects Personal Information to:

    1. establish and maintain responsible commercial relations with Individuals and to provide ongoing service;

    2. to understand an Individualís needs;

    3. to develop, enhance, market or provide products and services;

    4. to manage and develop its business and operations;

    5. to meet legal or regulatory requirements


    As examples of the above:

    1. Cite-on-Site may from time to time use a Person's Personal Information to contact the Person about changes, enhancements or similar notices related to Cite-on-Site products and services;

    2. if a Person indicated that he/she was interested in receiving offers or information from Cite-on-Site, Cite-on-Site may send the Person materials about products and services that Cite-on-Site feels may be of interest to the Person; and

    3. if a Person enters a contest or other promotion offered on a Cite-on-Site website, Cite-on-Site may, under the rules of the promotion, use the Person's name and certain other information to administer the promotion, such as contacting, announcing and promoting the winners of the promotion.


  5. Obtaining Consent

    Cite-on-Site will make a reasonable effort to make sure Persons understand how their Personal Information will be used by Cite-on-Site. Cite-on-Site will obtain consent from Persons before or when it collects or uses the Personal Information. Cite-on-Site will not attempt to deceive Persons into giving consent.

    A Person's consent can be express, implied, or given through an authorized representative. A Person can withdraw consent at any time, with certain exceptions noted herein. Cite-on-Site, however, may collect, use or disclose Personal Information without the Person's knowledge or consent in exceptional circumstances where such collection, use or disclosure as required by law.

    Note: If any Person at any time has any questions or concerns about Cite-on-Site's privacy practices, the Person can write to:

    CITE-ON-SITE LEGAL RESEARCH PUBLICATIONS
    Box 2461
    Morden, MB R6M 1C2
    Phone no. (855) 992-4700
    Fax no. (866) 744-2579

    Attention: Brad Brooks

  6. Refusing or withdrawing Consent

    Subject to legal and contractual requirements, a Person can refuse to consent to Cite-on-Site's collection, use or disclosure of Personal Information about the Person, or a Person may withdraw the Person's consent to Cite-on-Site's further collection, use or disclosure of Personal Information at any time in the future by giving Cite-on-Site reasonable notice, unless: i) the consent relates to certain information required for credit approval which a Person applies for or accepts, ii) the consent is otherwise required by law or iii) the use or disclosure is permitted by law or is related to the legal or regulatory requirements described herein. If a Person refuses or withdraws the Person's consent, Cite-on-Site may not be able to provide the Person or continue to provide the Person with some products, services or information which may be of value to the Person.

  7. Internet Aspects

    Personal Information may be collected when a user conducts activities on or related to all websites of Cite-on-Site ("Cite-on-Site Sites") or related to services made available on the Cite-on-Site Sites ("Cite-on-Site Services"). Although information collected, used or disclosed on the Internet as described below often does not constitute Personal Information (and to the extent that such is the case, then the obligations under the Policy do not extend to such information), Cite-on-Site provides the details below about Internet aspects of Cite-on-Site Services for the purposes of disclosure about Cite-on-Site Services.

  8. Internet Protocol Address (IP Address) When the user's web browser requests a web page from another computer on the Internet, it automatically gives that computer the address where it should send the information. This address is called the computer's "IP address." For most users accessing the Internet from a dial-up Internet service provider (ISP), the IP address will be different every time the user logs on.

    Cite-on-Site may use the user's IP Address to:

    1. facilitate the diagnosis and remedy of a technical problem reported by the user's or Cite-on-Site technical team.

    2. display more appropriate and relevant content, such as content and advertising based on the user's geographic area.

    3. estimate user traffic from specific organizations. Many IP addresses are commonly associated with Internet service providers, universities, or major corporations in specific regions or localities.


  9. Cookies

    A cookie is a small text file, which often includes an anonymous unique identifier that is sent to the user's web browser from a web site's computers and is stored on the user's computer's hard drive. Cookies cannot be used to run programs or deliver viruses to a user's computer.

    Cite-on-Site may use cookies to:

    1. improve the operation and performance of the Cite-on-Site Services and to make Cite-on-Site Services easier and more convenient to use. For example, cookies help Cite-on-Site provide more personalized services by recalling user preferences on subsequent visits (e.g. language preference). Cookies also allow Cite-on-Site to save passwords and preferences for a user so that the user will not have to re-enter them on the next visit to a Cite-on-Site Site; and

    2. measure aggregate user traffic and demographic statistics related to Cite-on-Site Services (e.g. number of users, average time spent, average age and similar statistics). This information helps Cite-on-Site to better understand when to update, change or offer new services. No Personal Information will be disclosed in such reports.


    Most browsers are initially set up to accept cookies. If a user prefers, the user can reset his/her browser either to notify the user when the user has received a cookie, or to refuse to accept cookies. The user should understand that while Cite-on-Site do not require a user to use cookies, certain Cite-on-Site Services will not function properly if a user sets his/her browser to not accept cookies.

  10. Web Beacons

    Certain Cite-on-Site Services may contain electronic images known as Web beacons - sometimes called single-pixel gifs - that allow Cite-on-Site to count users who have visited those pages. Web beacons are not used to access Personal Information; they are a technique used to compile aggregated statistics about Cite-on-Site service usage. Web beacons collect only a limited set of information including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides.

  11. Links To Other Sites

    A Cite-on-Site Service may contain links to other websites and services. While Cite-on-Site try to link only to sites and services that share Cite-on-Site' high standards and respect for privacy, a user should understand that Cite-on-Site are not responsible for the content of, or the privacy practices employed by, other companies or websites. This Policy applies only to the Cite-on-Site Services related to this Policy.

    Our Web sites contain links to other Web sites, sites that may be maintained by companies that are not affiliates of ours. We are not responsible for the privacy practices or the content of such Web sites, and we encourage you to use caution when visiting these sites. In particular, we recommend that you view the privacy policy posted on each site to confirm that the site's policies are acceptable to you.

  12. Additional Information Cite-on-Site automatically collect certain information about the user's computer hardware and software. This information may include: browser type, operating system type, domain names, access times and referring Web site addresses. This information is used by Cite-on-Site to operate the service, to maintain the quality of the service, and to provide general statistics regarding use of the Cite-on-Site Sites.

  13. Principles

    Principle 1 — Accountability

    Cite-on-Site is responsible for Personal Information under its control and shall designate one or more persons who are accountable for Cite-on-Site's compliance with the following principles.

    1.1 Responsibility for ensuring compliance with the provisions of the Policy rests with the senior management of Cite-on-Site, which shall designate one or more persons to be accountable for compliance with the Policy. Other people within Cite-on-Site may be delegated to act on behalf of the designated person(s) or to take responsibility for the day-to- day collection and processing of Personal Information.

    1.2 Cite-on-Site has designated a Chief Privacy Officer, Brad Brooks, to oversee compliance with the Policy. He may be reached at

    CITE-ON-SITE LEGAL RESEARCH PUBLICATIONS
    Box 2461
    Morden, MB R6M 1C2
    Phone no. (855) 992-4700
    Fax no. (866) 744-2579

    1.3 Cite-on-Site is responsible for Personal Information in its possession or control, including information that has been transferred to a Third Party for processing. Cite-on-Site shall use appropriate means to provide a comparable level of protection while information is being processed by a Third Party (see Principle 7).

    1.4 Cite-on-Site has implemented policies and procedures to give effect to the Policy, including:

    1. implementing procedures to protect Personal Information and to oversee Cite-on-Site's compliance with the Policy;

    2. establishing procedures to receive and respond to inquiries or complaints;

    3. training and communicating to staff about Cite-on-Site's policies and practices; and

    4. developing public information to explain Cite-on-Site's policies and practices.


    Principle 2 — Identifying Purposes for Collection of Personal Information

    Cite-on-Site has collected and collects Personal Information for the purposes set out below, and shall identify the purposes for which Personal Information is collected at or before the time the information is collected.

    2.1 Cite-on-Site has collected and collects Personal Information identified in paragraph 4 of the Policy ("identified purposes").

    2.2 Cite-on-Site shall specify orally, electronically or in writing the identified purposes to the Person at or before the time Personal Information is collected. Upon request, persons collecting Personal Information shall explain these identified purposes or refer the Person to a designated person within Cite-on-Site who shall explain the purposes.

    2.3 Unless required by law, Cite-on-Site shall not use or disclose, for any new purpose, Personal Information that has been collected without first identifying the new purpose and obtaining the consent of the Person.

    Principle 3 — Obtaining Consent for Collection, Use or Disclosure of Personal Information

    The knowledge and consent of a Person are required for the collection, use or disclosure of Personal Information, except where inappropriate.

    3.1 Generally, Cite-on-Site shall seek consent to use and disclose Personal Information at the same time it collects the information. However, Cite-on-Site may seek consent to use and disclose Personal Information after it has been collected but before it is used or disclosed for a new purpose.

    3.2 In obtaining consent, Cite-on-Site shall use reasonable efforts to ensure that a Person is advised of the identified purposes for which Personal Information will be used or disclosed. Purposes shall be stated in a manner that can be reasonably understood by the Person.

    3.3 Cite-on-Site will require Individuals to consent to the collection, use or disclosure of Personal Information as a condition of the supply of a product or service only if such collection, use or disclosure is required to fulfill the identified purposes.

    3.4 In determining the appropriate form of consent, Cite-on-Site shall take into account the sensitivity of the Personal Information and the reasonable expectations of the Persons.

    3.5 In general, the use of products and services by an Individual constitutes implied consent for Cite-on-Site to collect, use and disclose Personal Information for all identified purposes.

    3.6 An Individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Individuals may contact Cite-on-Site for more information regarding the implications of withdrawing consent.

    3.7 In certain circumstances Personal Information can be collected, used or disclosed without the knowledge and consent of the Person. For example, Cite-on-Site may collect or use Personal Information without knowledge or consent if it is clearly in the interests of the Person and consent cannot be obtained in a timely way, such as when the Person is a minor, seriously ill or mentally incapacitated.

    Cite-on-Site may also collect, use or disclose Personal Information without knowledge or consent if seeking the consent of the Person might defeat the purpose of collecting the information such as in the investigation of a breach of an agreement or a contravention of a federal or provincial law.

    Cite-on-Site may also use or disclose Personal Information without knowledge or consent in the case of an emergency where the life, health or security of an individual or property is threatened.

    Cite-on-Site may disclose Personal Information without knowledge or consent to collect a debt, to comply with a subpoena, warrant or other court order, or as may be otherwise related to the legal or regulatory requirements described herein.

    Principle 4 — Limiting Collection of Personal Information

    Cite-on-Site shall limit the collection of Personal Information to that which is necessary for the purposes identified by Cite-on-Site.
    Cite-on-Site shall collect Personal Information by fair and lawful means.


    4.1 Cite-on-Site collects Personal Information primarily from Individuals.

    4.2 Cite-on-Site may also collect Personal Information from other sources including credit bureaus, employers or personal references, or other third parties that represent that they have the right to disclose the information.

    Principle 5 — Limiting Use, Disclosure and Retention of Personal Information

    Cite-on-Site shall not use or disclose Personal Information for purposes other than those for which it was collected, except with the consent of the Person or as required by law. Cite-on-Site shall retain Personal Information only as long as necessary for the fulfillment of the purposes for which it was collected.

    5.1 In certain circumstances Personal Information can be collected, used or disclosed without the knowledge and consent of the Person. (See Principle 3.7)

    5.2 Cite-on-Site may disclose a Person's Personal Information to:

    1. another person for the development, enhancement, marketing or provision of any of the products or services of Cite-on-Site;

    2. a person who, in the reasonable judgment of the Cite-on-Site, is seeking the information as an agent of the Person;

    3. permit Cite-on-Site to provide services requested by the Person, and

    4. a Third Party or Third Parties, where the Person consents to such disclosure or disclosure is required by law.


    5.3 Only those Employees of Cite-on-Site who require access for business reasons, or whose duties reasonably so require, or properly designated representatives of Cite-on-Site, are granted access to Personal Information about Individuals.

    5.4 Cite-on-Site shall keep Personal Information only as long as it remains necessary or relevant for the identified purposes or as required by law. Depending on the circumstances, where Personal Information has been used to make a decision about a Person, Cite-on-Site shall retain, for a period of time that is reasonably sufficient to allow for access by the Person, either the actual information or the rationale for making the decision.

    5.5 Cite-on-Site shall maintain reasonable and systematic controls, schedules and practices for information and records retention and destruction which apply to Personal Information that is no longer necessary or relevant for the identified purposes or required by law to be retained. Such information shall be destroyed, erased or made anonymous.

    5.6 Cite-on-Site shall not disclose information to Third Parties for the purposes of allowing Third Parties to advertise their services to Persons.

    Principle 6 — Accuracy of Personal Information

    Personal Information shall be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.

    6.1 Personal Information used by Cite-on-Site shall be sufficiently accurate, complete and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about a Person.

    6.2 Cite-on-Site shall update Personal Information about Persons as and when necessary to fulfill the identified purposes or upon notification by the Person.

    Principle 7 — Security Safeguards

    Cite-on-Site shall protect Personal Information by security safeguards appropriate to the sensitivity of the information.

    7.1 Cite-on-Site shall protect Personal Information against such risks as loss or theft, unauthorized access, disclosure, copying, use, modification or destruction, through appropriate security measures. Cite-on-Site shall protect the information regardless of the format in which it is held.

    7.2 Cite-on-Site shall protect Personal Information disclosed to Third Parties by contractual agreements stipulating the confidentiality of the information and the purposes for which it is to be used.

    7.3 All employees of Cite-on-Site with access to Personal Information shall be required as a condition of employment to respect the confidentiality of Personal Information.

    Principle 8 — Openness Concerning Policies and Practices

    Cite-on-Site shall make readily available to Persons specific information about its policies and practices relating to the management of Personal Information.

    8.1 Cite-on-Site shall make information about its policies and practices easy to understand, including:

    1. The title and address of the person or persons accountable for the compliance with the Policy and to whom inquiries or complaints can be forwarded;

    2. The means of gaining access to Personal Information held by Cite-on-Site; and

    3. A description of the type of Personal Information held by Cite-on-Site, including a general account of its use.


    8.2 Cite-on-Site shall make available information to help Persons exercise choices regarding the use of their Personal Information.

    Principle 9 — Access to Personal Information

    Cite-on-Site shall inform a Person of the existence, use and disclosure of his or her Personal Information upon request and shall give the Person access to that information.

    A Person shall be able to ensure the accuracy and completeness of the Personal Information and have it amended as appropriate.


    9.1 Upon request, Cite-on-Site shall afford to a Person a reasonable opportunity to review the Personal Information in the Person's file. Personal Information shall be provided in understandable form within a reasonable time and at minimal or no cost to the Person.

    9.2 In certain situations, Cite-on-Site may not be able to provide access to all of the Personal Information that they hold about a Person. For example, Cite-on-Site may not provide access to information if doing so would likely reveal Personal Information about a Third Party or could reasonably be expected to threaten the life or security of another person. Also, Cite-on-Site may not provide access to information if disclosure would reveal confidential commercial information, if the information is protected by solicitor-client privilege, if the information was generated in the course of a formal dispute resolution process, or if the information was collected in relation to the investigation of a breach of an agreement or a contravention of a federal or provincial law, or if the information was collected, used or disclosed in summaries written or used by Cite-on-Site. If access to Personal Information cannot be provided, Cite-on-Site shall provide the reasons for denying access upon request.

    9.3 Upon request, Cite-on-Site shall provide an account of the use and disclosure of Personal Information and, where reasonably possible, shall state the source of the information. In providing an account of disclosure, Cite-on-Site shall provide a list of organizations to which it may have disclosed Personal Information about the Individual when it is not possible to provide an actual list.

    9.4 In order to safeguard Personal Information, an individual or employee may be required to provide sufficient identification information to permit Cite-on-Site to account for the existence, use and disclosure of Personal Information and to authorize access to the individual's file. Any such information shall be used only for this purpose.

    9.5 Cite-on-Site shall promptly correct or complete any Personal Information found to be inaccurate or incomplete. Any unresolved differences as to accuracy or completeness shall be noted in the Person's file. Where appropriate, Cite-on-Site shall transmit to Third Parties having access to the Personal Information in question any amended information or the existence of any unresolved differences.

    9.6 A Person can obtain information or seek access to his or her Personal Information by contacting a designated representative at Cite-on-Site principal office.

    Principle 10 — Ensuring Compliance

    A Person shall be able to address a concern regarding compliance with the above principles to the designated person or persons accountable for the compliance of Cite-on-Site with the Policy.

    10.1 Cite-on-Site shall maintain procedures for addressing and responding to all inquiries or complaints from Persons about Cite-on-Site's handling of their Personal Information. If any Person at any time has any questions or concerns about Cite-on-Site's privacy practices, the Person can write to:

    CITE-ON-SITE LEGAL RESEARCH PUBLICATIONS
    Box 2461
    Morden, MB R6M 1C2
    Phone no. (855) 992-4700
    Fax no. (866) 744-2579

    Attention: Brad Brooks

    10.2 Cite-on-Site shall inform Persons about the existence of these procedures as well as the availability of complaint procedures.

    10.3 The person or persons accountable for compliance with the Policy may seek external advice where appropriate before providing a final response to individual complaints.

    10.4 Cite-on-Site shall investigate all complaints concerning compliance with the Policy. If a complaint is found to be justified, Cite-on-Site shall take appropriate measures to resolve the complaint including, if necessary, amending its policies and procedures. A Person shall be informed of the outcome of the investigation regarding his or her complaint.